Our Values | Houndry

About Houndry

A team that genuinely likes the work — and each other.

We are a team of experienced pet care providers, who share a passion for working with animals and genuinely like working with one another. We prioritize:

✓Safe operations for the pets and team members
✓Doing things the "right way"
✓Ensuring our businesses are performing, growing and profitable

Pet care is a hospitality business. We want all of our customers to be treated well and courteously, like at a first class hotel (but a friendly one). Every client is important.

If you have questions, please just ask.

A Houndry team member taking a selfie with a dog

Joining the team

Pet lovers, first and foremost.

You are joining a team that truly cares about the services we provide because we are pet lovers first and foremost. Our team believes it is our responsibility to keep every pet happy and healthy and care for each as if they are our own.

This means you:

✓Believe in challenging yourself to grow professionally and want to be a part of a high performing team.
✓Double-check your work to make sure you get the details right every time.
✓Arrive to work on time and don't ever leave the team short staffed.

Our mission

Every pet, every detail, every day.

Our vision is to become a leader in the competitive pet care industry. We will achieve this vision by building a team of like-minded individuals who care about the work we do and one another.

Our standards

Our standards are set to HIGH.

We aim to provide best-in-class service to both pets and clients. Our team is professional, respectful, organized, efficient and presentable. Issues are quickly identified, addressed and resolved. The standard of our business is the benchmark that our competition should judge their own operations by. We strive for excellence.

Below are just some of our expectations…

✓Each pet's environment is well cared for and respected by our team.
✓Pets are fed and medicated according to owner instructions without fail.
✓Pets are given extra attention when they need it, with or without the owner's request.
✓We are always providing customer service, whether the customer is present or not.
✓Questions are answered expeditiously.
✓Promises ("I'll call you with an update") are always fulfilled.
✓Staff is knowledgeable about pets and their behavior and health.
✓Reservations are correctly booked and clients are charged the correct amount.
✓Employees are treated with respect and dignity and given recognition for good work.

These standards may seem basic, but performing each day in and day out requires commitment and a true love of pets.

Set a good example

You're always on display.

Clients, co-workers and the public are constantly observing us interact with pets. In fact, you are always on display — inside clients' homes as well as out on the street.

Maintaining a positive example is key in our business. It's about focusing on and competently completing your work responsibilities. If you're seen engaging in activities unrelated to work, it can cast a negative light not just on you, but also on our team's overall dynamic.

A team member in a 'Good Vibes' jacket holding a French Bulldog

We are professionals

Professionalism is how you present yourself to others.

In tandem with setting a good example, being a professional is all about how you present yourself to others. Professionalism is:

✓Focusing on each task at hand as if it's the most important one.
✓Reliably showing up, on time, and fulfilling commitments.
✓Seeking additional knowledge, to learn and grow in your career.
✓"Cooperation" — asking for help when needed and assisting others to succeed.
✓Being mindful that your words, image, emotions and actions are always productive, positive, and work focused.

Our Culture & Values.